Legal & Policies
Return & Refund
We aim to deliver premium quality every time. In the rare case something isn't right, here's our transparent and fair return policy.
Last Updated: April 1, 2026
Return Eligibility
We accept returns only under the following conditions:
✓ Accepted
- • Product received is damaged
- • Product received is defective
- • Wrong product delivered
⏱ Time Limit
Return request must be raised within 48 hours of delivery — no exceptions.
Exchange Policy
We offer exchanges in the following cases only:
- Size Issues — if the product delivered does not match the size ordered
- Manufacturing Defects — visible stitching errors, printing defects, or fabric damage
Not Eligible for Exchange
Design preferences, color variation (due to screen calibration), or personal preference — these are not grounds for exchange.
Product Condition
To be eligible for return or exchange, the product must meet all of the following conditions:
- 01Product must be unused and unwashed
- 02All original tags must be intact and attached
- 03Must be in original packaging (polybag/box)
- 04No damage caused after delivery by the customer
Non-Returnable Items
The following items are strictly non-returnable:
- ✗Products purchased during a sale or with a discount coupon
- ✗Products returned based on personal preference or change of mind
- ✗Items returned after the 48-hour return window
Reverse Shipping
Customer Pays
When the return is due to a change of mind, preference, or non-defective reason.
Free Pickup
Reverse shipping is free of charge when the product is defective or damaged.
Refund Policy
A refund is only issued when a replacement product is unavailable. Refund process:
Request Raised
You raise a return/refund request within 48 hours of delivery
Product Inspection
Our team inspects the returned product for eligibility
Refund Initiated
Refund is processed within 7–10 working days post-approval
Refund Method
Refunds are processed to the original payment method. Exceptions:
Bank transfer refunds may take an additional 2–3 business days depending on your bank's processing time.
Sections
- 01Return Eligibility
- 02Exchange Policy
- 03Product Condition
- 04Non-Returnable Items
- 05Reverse Shipping
- 06Refund Policy
- 07Refund Method
Questions?
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For any concerns or further queries, please reach out to us.