Legal & Policies
Cancellation Policy
You can cancel your order within 12 hours of placing it. Once dispatched, cancellations are no longer possible — here's everything you need to know.
Last Updated: April 1, 2026
Order Cancellation Window
12 Hours
Cancellation Window
Orders can be cancelled anytime within 12 hours of placement, free of charge.
After Dispatch
Once your order has been dispatched and a tracking ID has been assigned, cancellation is no longer possible.
How to Cancel
To cancel your order within the 12-hour window, contact us immediately via email at support@ukdrip.com or WhatsApp at +91 7668472611 with your order number.
Refund on Cancellation
The refund process differs based on your payment method at the time of order:
Prepaid Orders
Full refund will be processed to the original payment method within 5–7 working days of cancellation confirmation.
Cash on Delivery (COD) Orders
No payment was collected at the time of order — no refund is required. The order is simply cancelled.
Late Cancellation
If your order has already been dispatched when you request a cancellation:
Treated as a Return
Late cancellations on dispatched orders will follow our Return & Refund Policy. You will need to wait for delivery and then initiate a return request within 48 hours.
ℹ Note: Return eligibility criteria apply. Reverse shipping charges may be borne by the customer unless the product is defective or damaged.
Sections
- 01Order Cancellation Window
- 02Refund on Cancellation
- 03Late Cancellation
Questions?
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For any concerns or further queries, please reach out to us.